What to expect this year
COVID-19 is out, travel disruptions are in — and customer service is circling the drain
Welcome to 2022!
Thought we'd never make it, but here we are. If you're reading this, you survived a bout of inflation, a pandemic of bad customer service and another two waves of COVID-19. Congratulations.
But what lies ahead? I've already written about the coming year in generalities. For example, I've predicted that more uncertainty, with higher price…
