Consumer Alert: Hey, what's with all these refund delays?

Foot-dragging is not new in travel, but this is starting to get ridiculous!

True story: Denise Pauze canceled her Air Canada tickets from Montreal to Belize City that she'd booked through an online travel agency in January and asked for a refund. Nine months later, she still didn't have her money.

How do I know it's true? Because Pauze contacted my nonprofit advocacy organization for help, that's how. 

And when I read her case file, I couldn't believe it.

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