Consumer Alert: Booking on an app? Don't push that button!

Apps can be tricky. Here's how to avoid an expensive mistake

Katherine Schnurr thought she was booking a rental car in Minneapolis through Priceline's smartphone app.

Instead, Priceline booked her a nonrefundable reservation in Monterey, Calif., where she lives.

Schnurr says the Priceline app changed her reservation. It's a problem my advocacy team and I encounter from time to time. But what causes it — and can Schnurr get her reservation fixed?

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