The latest Airline Quality Report, which I broke exclusively in Forbes yesterday, shows on-time arrivals and baggage handling are steadily improving. But when it comes to treating you like a human being, they’re failing. Badly.
Customer complaints are soaring.
According to government data, complaints jumped from 7.39 per 100,000 passengers in 2022 to 9.19 in 2024 — one of the worst rates since the survey began in 1991. That means more travelers than ever are taking the time to file formal grievances with the Department of Transportation.
You’re reading the Elliott Confidential Consumer Alert, available exclusively to subscribers. Thank you for your support.
