Consumer Alert: Airlines are not getting into the holiday spirit!

Is Scrooge running your airline? Here's what to do if he is.

On a recent flight from Rome to San Francisco, Kathleen Cancilla discovered her business class seat was broken. It sat rigid in the upright position for the entire 13-hour flight, unresponsive to her button-pushing. Now, she wants the $6,890 she paid to ITA Airways refunded.

ITA responded months after her flight, but only after my advocacy team asked about Cancilla’s business-class breakdown. Its disappointing answer is a reminder that most airlines are not generous, even during the holidays — especially during the holidays.

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